Exness Support Contact Methods for Filipino Traders
| Contact Method | Response Time | Languages | Operating Hours |
| Live Chat | 1-5 minutes | English, Filipino | 24/7 |
| 1-24 hours | English, Filipino | 24/7 | |
| Phone | Immediate | English, Filipino | 24/5 |
| Callback | 5-60 minutes | English, Filipino | 24/5 |
| Social Media | 1-24 hours | English, Filipino | Business hours |
Exness Live Chat Support
Live chat is the fastest contact method for most questions and issues for Filipino traders. How to Access:- Visit the Exness website or open the app
- Click the chat icon in the bottom right corner
- Select your issue topic
- Start the conversation with a support agent
Email and Phone Support
Email Support:- Address: [email protected]
- Response Time: 1-24 hours
- Best for: Complex issues requiring documentation
- Philippines number: +63-2-8231-2028
- Operating Hours: 24/5 (Monday-Friday)
- Callback service available through the “Contact Us” page
Help Center and Social Media
Exness Social Media for the Philippines:
- Facebook: @ExnessPhilippines
- Instagram: @exness_ph
- Telegram: @ExnessPHOfficial
- Response time: 1-24 hours
Help Center contains a database of information about:
- Account and Personal Area
- Deposits and Withdrawals
- Trading and Platforms
- Security and Verification
Types of Issues Handled by Support
The Exness support team handles various types of issues for Filipino traders: Technical Issues: Login, platform errors, connectivity Account Issues: Verification, security, account status Financial Issues: Deposits, withdrawals, payment methods (GCash, PayMaya, bank transfers) Trading Information: Trading conditions, margin, swapResponse and Resolution Times
| Issue Type | Response Time | Resolution Time |
| General Questions | 1-5 minutes | 5-30 minutes |
| Login Issues | 1-5 minutes | 5-60 minutes |
| Deposits/Withdrawals | 1-24 hours | 1-72 hours |
| Account Verification | 24-48 hours | 1-5 days |
| Trading Disputes | 24-48 hours | 3-14 days |
Tips for Optimizing Support Interactions
- Prepare Essential Information
- Account number and personal area ID
- Specific details about your issue
- Screenshots of errors if applicable
- Choose the Right Contact Method
- Live chat: simple and urgent issues
- Email: complex issues
- Phone: emergency situations
- Explain Your Issue Clearly
- Provide a concise yet comprehensive description
- Explain when the issue started occurring
- Follow Up Appropriately
- Note your ticket reference number
- Provide additional information when requested
Best Times to Contact Support
Period | Busyness Level | Response Time |
Market Opening | High | Longer |
Economic Data Releases | Very High | Much longer |
Weekends | Low-Medium | Faster |
Midnight PHT | Low | Faster |
Best times to contact support for Filipino traders:
- A few hours after market opening
- Weekends for non-trading issues
- Late night to early morning PHT (Philippine Time)
VIP Support for Filipino Traders
VIP traders in the Philippines receive:
- Personal account manager
- Priority response times
- Trading consultation services
Requirements depend on account status and trading volume.
Frequently Asked Questions
Is support available in Filipino/Tagalog?
Yes, Exness provides support in both English and Filipino/Tagalog across all contact channels. The local support team understands the needs of Filipino traders.
How can I speed up issue resolution?
Provide complete information during your first contact, use the appropriate channel, explain your issue specifically, and respond quickly if additional information is requested.
How long does it take to resolve withdrawal issues?
Withdrawal issues typically take 1-72 hours depending on the withdrawal method, verification status, and issue complexity. Local payment methods like GCash and PayMaya are usually processed faster.
Is support available on weekends?
Yes, live chat and email services are available 24/7, including weekends. Phone support is available 24/5 (Monday-Friday).
Which local payment methods are supported for Filipino traders?
Exness supports popular Philippine payment methods including GCash, PayMaya, local bank transfers (BDO, BPI, Metrobank, etc.), and credit/debit cards. The support team can assist with any issues related to these payment methods.
Can I visit an Exness office in the Philippines?
While Exness doesn’t maintain a physical office in the Philippines open to clients, they have a strong online presence and dedicated support team for Filipino traders. All support services are available remotely through the various contact channels.
How do I verify my account as a Filipino trader?
Filipino traders need to submit a valid government ID (passport, driver’s license, or national ID) and proof of address (utility bill, bank statement). The support team can guide you through the verification process, which typically takes 1-3 business days.
